Privacy Policy

Your privacy is important to us

Last updated: January 13, 2025

1. Introduction

Welcome to Storiva (“we,” “our,” or “us”), a software marketplace platform. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase software products from our marketplace, download software, and use our services.

2. Information We Collect

2.1 Personal Information

When you create an account and purchase software, we collect:

  • Full name and email address
  • Billing address and payment information
  • Phone number (optional, for support purposes)
  • Account credentials (username and encrypted password)
  • License keys assigned to you

2.2 Automatically Collected Information

We automatically collect:

  • IP address, browser type, and device information
  • Operating system (to verify software compatibility)
  • Pages visited, products viewed, and search queries
  • Download history and license activation records
  • Cookies and similar tracking technologies (see Cookie Policy)

2.3 Purchase and License Information

We collect and store your purchase history including: software products purchased, license types (Personal/Professional/Commercial), transaction amounts, payment methods, order dates, and license activation status.

3. How We Use Your Information

We use your information to:

  • Process your software purchases and deliver license keys
  • Provide instant download access to purchased software
  • Send order confirmations, receipts, and license information
  • Manage license activations and track device usage
  • Provide customer support for purchases, downloads, and activation
  • Send important updates about software you own (security patches, new versions)
  • Improve our marketplace and user experience
  • Detect and prevent fraudulent transactions
  • Comply with legal obligations and enforce our terms
  • Prevent fraud and ensure platform security
  • Send promotional communications (with your consent)
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Payment Processors: Stripe, PayPal, SSLCommerz for payment processing
  • Software Vendors: When you purchase their products (name, email for licensing)
  • Service Providers: Email services, analytics providers, hosting services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

Important: We never sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and vulnerability assessments
  • Access controls and authentication measures
  • Encrypted storage of sensitive data
  • Regular backups and disaster recovery plans

6. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your information
  • Object: Object to certain types of processing

To exercise these rights, contact us at privacy@storiva.com

7. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential site functionality (shopping cart, authentication)
  • Analytics and performance monitoring
  • Personalization of content and recommendations
  • Marketing and advertising (with your consent)

You can control cookies through your browser settings. See our Cookie Policy for more details.

8. Data Retention

We retain your information for:

  • Account Data: As long as your account is active
  • Purchase Records: 7 years for tax and legal compliance
  • Support Communications: 3 years after resolution
  • Marketing Data: Until you opt-out or 2 years of inactivity
  • Analytics Data: 24 months in aggregated form

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place through standard contractual clauses and privacy frameworks to protect your data during international transfers.

10. Children's Privacy

Our marketplace is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting the updated policy with a new “Last Updated” date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

dpo@storiva.com

Mailing Address

Storiva Software Marketplace
Dhaka, Bangladesh

Your Consent

By using our software marketplace, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use our services.