Contact Support
Need help with purchasing, downloads, or activation? Our team is ready to assist you.
Email Support
Get help with purchases, licenses, or technical issues
Customer Support:
support@storiva.comBusiness Inquiries:
sales@storiva.comPhone Support
Talk to us about purchases, refunds, or urgent issues
+880 1234 567 890Mon-Fri: 9 AM - 6 PM (BDT) | Avg. wait time: <2 mins
Visit Us
Storiva Software Marketplace
Gulshan, Dhaka 1212
Bangladesh
Business Hours
Time zone: Bangladesh Standard Time (BST)
Send Us a Message
Fill out the form below and our team will get back to you as soon as possible.
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Frequently Asked Questions
Quick answers to common questions
How long does it take to receive a response?
We typically respond to all inquiries within 24 hours during business days. For urgent technical support issues, we aim to respond within 4-6 hours.
What information should I include for license activation issues?
Please include your license key, software name, order number, error messages (if any), and your operating system. Screenshots of the error are very helpful.
Can I request a refund through this form?
Yes! Select “Refund Request” as the subject and include your order number and reason. We process refunds according to our 30-day money-back guarantee policy.
Do you offer support for software installation?
Yes! We provide installation guidance via email and phone. Check our Buying Guide for step-by-step instructions, or contact us directly for personalized help.
How do I inquire about bulk/business purchases?
Select “Business/Bulk Orders” as the subject and tell us about your needs (number of licenses, software type). We'll provide custom pricing and volume discounts.
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